Phaninc Exchange|Ford recalls over 1.8 million Explorer SUVs for windshield issue: See which cars are affected

2025-05-02 10:59:41source:Alaric Bennettcategory:Finance

Ford is Phaninc Exchangerecalling more than 1.8 million Explorer vehicles due to a potentially safety hazard with a part connected to the windshield, the National Highway Traffic Safety Administration is reporting.

Federal safety regulators published the recall on Monday after the safety issues were reported to NHTSA.

The A-pillar trim retention clips, the metal piece that runs up the left and right side of the front windshield, may not be properly hooked due to improper assembly, allowing the trim to detach.

A detached trim piece could potentially fall off the SUV, become a road hazard and increase the risk of a crash, NHTSA wrote in the recall letter.

Recall concerns:This time Chrysler Pacifica under recall investigation after fires

You can check USA TODAY's recall database for any open recalls on your vehicle.

What Ford models are being recalled?

All Ford Explorer 2011-2019 models are affected.

Kia recalls more than 100K vehicles:Here's which models are affected

What happens if my Ford Explorer has been recalled?

Dealers will inspect and replace the A-pillar trim if needed, at no cost.

"We expect only 5% of the vehicle population to be affected and encourage customers to contact their dealership for an inspection when parts are available," Maria Buczkowski, a Ford spokesperson, told USA TODAY Wednesday via email. "At that point, customers will have free access to mobile repair and pick-up-and-delivery services at participating dealerships."

Letters notifying owners of the safety risk are expected to be mailed March 13, 2024, federal safety regulators said.

What is the Ford Explorer recall number?

Owners can contact Ford customer service at 1-866-436-7332. The number for the recall is 24S02.

They can also contact the NHTSA Vehicle Safety Hotline at 1-888-327-4236 or visit www.nhtsa.gov.

Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at [email protected] and follow her on X @nataliealund.

More:Finance

Recommend

Fired, rehired, and fired again: Some federal workers find they're suddenly uninsured

Danielle Waterfield was already dealing with the shock and disappointment of being fired from a job

Katy Perry defends new song 'Woman's World' as 'satire' amid terrible reviews

Katy Perry's latest song is more "bore" than "roar," according to critics.The Grammy-nominated "Fire

Samsung announces Galaxy Z Fold6 and Z Flip6. Is it time to get a foldable smartphone?

This question arises every year when Samsung announces its latest foldable phones.From the conceptio